End of Content.
Privacy Policy
At Chaukhamba Travels, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, communicate with us, or book a tour, trek, pilgrimage package or other travel service.
By using our website or providing your information to Chaukhamba Travels, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you enquire about or book our travel services.
This information may include:
- Full name
- Email address
- Phone number
- City, state or address
- Travel dates and destination preferences
- Number of travellers
- Age or date of birth where required for bookings or permits
- Government-issued identification details where required
- Pickup and drop-off information
- Hotel or room preferences
- Special travel requirements
- Information provided through enquiry forms, WhatsApp, email or phone calls
We collect only the information reasonably required to respond to enquiries, process bookings and provide our travel services.
2. Booking & Traveller Information
When you book a tour, trek or pilgrimage package with Chaukhamba Travels, we may request information about you and other travellers included in your booking.
This may include names, ages, contact details and identification information required for:
- Hotel reservations
- Transportation arrangements
- Trek or forest permits
- Government registrations
- Activity bookings
- Flight or train arrangements, where applicable
- Other services included in your itinerary
3. How We Use Your Information
We may use the information we collect to:
- Respond to your travel enquiries
- Prepare customised itineraries and quotations
- Confirm and manage bookings
- Arrange hotels, vehicles, guides and other travel services
- Process permits and registrations where required
- Communicate booking confirmations and trip-related updates
- Provide customer support before, during and after your trip
- Contact you regarding changes to your itinerary or services
- Maintain booking and transaction records
- Improve our website, services and customer experience
- Prevent misuse, fraud or security issues
- Comply with applicable legal and regulatory requirements
Where permitted and appropriate, we may also use your contact information to share relevant travel updates, offers or information about our services. You may ask us to stop such promotional communications.
4. Payment Information
Payments for bookings may be made through bank transfers, UPI, payment gateways or other available payment methods.
Chaukhamba Travels may maintain necessary transaction information such as payment amount, transaction reference, payment date and booking reference for accounting and booking-management purposes.
If payment is processed through a third-party payment provider, your payment information may also be subject to that provider’s privacy and security practices.
We recommend that customers do not send sensitive banking information, passwords, PINs or OTPs through unsecured communication channels.
5. How We Share Your Information
We do not sell or rent your personal information.
However, information necessary to provide your booked travel services may be shared with relevant third parties, such as:
- Hotels and accommodation providers
- Drivers and transport operators
- Trek leaders and guides
- Tour coordinators
- Activity operators
- Permit or registration authorities
- Airlines, railways or other transportation providers, where applicable
- Technology, payment or communication service providers supporting our operations
Only information reasonably necessary to arrange or provide the relevant service should be shared.
We may also disclose information where required by applicable law, court order, government authority or other lawful process.
6. Cookies & Website Usage Data
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Time spent on pages
- Referral source
- Other website usage information
Our website may use cookies and similar technologies to help the website function properly, understand visitor behaviour, remember certain preferences and improve the user experience.
Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect some website features.
7. Analytics & Advertising
We may use analytics, advertising or similar technologies to understand how visitors interact with our website and to evaluate the effectiveness of our marketing campaigns.
Depending on the tools enabled on our website, these services may collect information such as device details, browser information, interactions with website pages and advertising-related data.
Third-party platforms used for analytics or advertising may process information according to their own privacy policies.
8. WhatsApp, Phone & Email Communications
If you contact Chaukhamba Travels through WhatsApp, telephone, email or an enquiry form, we may use the information you provide to:
- Respond to your enquiry
- Send quotations and itineraries
- Discuss your travel requirements
- Provide booking confirmations
- Send important trip-related information
- Provide customer support
Communications made through third-party platforms such as WhatsApp may also be subject to the privacy practices of those platforms.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Certain booking, payment or transaction records may be retained for a longer period where required for:
- Accounting and taxation
- Legal or regulatory compliance
- Resolving disputes
- Maintaining booking records
- Preventing fraud or misuse
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable requirements.
10. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should therefore avoid sharing unnecessary sensitive information through unsecured channels.
11. Your Privacy Choices & Requests
Subject to applicable law, you may contact us regarding personal information you have provided to Chaukhamba Travels.
You may request that we:
- Correct inaccurate information
- Update outdated information
- Provide information about how your data is being used
- Stop certain promotional communications
- Delete personal information where applicable
Some information may need to be retained where necessary to fulfil an existing booking or comply with legal, accounting or regulatory requirements.
12. Third-Party Websites & Services
Our website may contain links to external websites, booking platforms, social media platforms or other third-party services.
Chaukhamba Travels does not control the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any external website or service before providing personal information.
13. Children's Privacy
Our website and travel services are generally intended to be used or booked by adults.
Information relating to children may be collected when necessary for a family booking, hotel reservation, permit, ticket, or other travel arrangement and should be provided by or with the knowledge of a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.
14. Legal Disclosure
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws or legal obligations
- Respond to valid requests from government or regulatory authorities
- Comply with a court order or lawful process
- Protect the rights and property of Chaukhamba Travels
- Investigate suspected fraud, misuse or unlawful activity
- Protect the safety of our customers, employees, partners or the public
15. Changes to This Privacy Policy
Chaukhamba Travels may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology or applicable requirements.
When we make changes, the “Last Updated” date at the top of this page may be revised.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy or would like to make a request concerning your personal information, you can contact:
Chaukhamba Travels
Email: chaukhambatravels@gmail.com
Phone: +91 9259827824
Address: 2nd Floor, Opp. Nine Palm Parking, Badripur, Jogiwala, Dehradun, Uttarakhand, India